Return Merchandise Authorization (RMA) Services
Comprehensive guide to BCM's RMA procedures, policies, and service timelines. Use the sections below to navigate the process.
Request RMA by E-mail
If you have questions regarding our online system or difficulty submitting application
Send InquiryThis flow chart will help you understand our RMA Process.
- • Fill in RMA Request Form
- • Either email RMA_Request@bcmcom.com or fax back to BCM at (949) 470-0971. Our RMA Specialist will contact you within 1 business day.
- • All products returned for credit must be returned undamaged and unopened in the original packaging along with all original accessories and other contents within 30 days of invoice date. Products kept longer than this period will NOT be accepted even if stored in unopened condition. Under no other circumstances will products be eligible for return for credit. All products returned for credit are subject to a 15% restocking fee.
- • DOA items, and products being returned for credit/ replacement must be sent along with their original contents and packaging. Products which are incomplete or show signs of abuse or misuse will not be accepted.
- • Any product will be considered DOA if it fails within the first 30 days after original invoice date.
If the problem persists after all attempts of component replacement, then the motherboard may require repair or replacement. The motherboard can be repaired or replaced if it is within the warranty period of your reseller and/or with BCM Advanced Research. Check with your reseller for their warranty and exchange policies. Please note that BCM Advanced Research cannot honor a warranty period set by a reseller that EXCEEDS BCM’s warranty period. If your reseller is out of business or no longer supports your BCM product, BCM Advanced Research will accept a direct RMA with the Original Purchase Invoice.
- • The RMA number must be clearly and prominently written on the outside of the package. Packages received without a valid RMA number will be rejected.
- • Senders are responsible for shipping the RMA to us. There are no specific packing instructions, but please be sure to properly secure the contents inside the package and use proper packaging materials to avoid damage during shipping. We recommend you to use shipping companies that can provide you with a tracking number (e.g., FedEx, UPS, DHL). You may also want to insure the package.
- • Any service requests must be preapproved by BCM with a valid RMA number prior to sending.
- • Once an RMA number is assigned, it is valid for 14 days from the date of issue.
- • BCM reserves the right to reject and void warranty on any RMA returns that have been physically damaged, have missing/bent pins, burn marks, cracks, or other damages due to abuse.
- • If the information on your request varies from the actual item(s) received, your RMA will be based on the actual item(s) received.
- • For RMA returns, please ship back the defective product ONLY without accessories. BCM is not responsible for accessories received or returned with the RMA.
- • Any repaired unit carries either a three months warranty, or the original warranty, whichever is longer.
| Type | QTY/ RMA# | RMA Duration |
|---|---|---|
| Motherboard | < 20 | Within 30 Days |
| > 20 | Within 60 Days | |
| Barebone/ System/ Panel PC | < 10 | Within 30 Days |
| > 10 | Within 60 Days | |
| ODM/OEM Product | < 10 | Within 30 Days |
| > 10 | Within 60 Days |
Warranty Information
Detailed warranty terms, coverage exclusions, and out-of-warranty service fee structures.
BCM products carry a 1 year limited warranty from the date of invoice.
For the commercial products, a BCM invoice number is required upon requesting the RMA number. If the invoice number cannot be located, at BCM’s discretion the products may be excluded from warranty.
- •Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate return packaging, or negligence by the customer or any third party will void the warranty.
- •Service and repair of accessories, apparatus, attachments or any other devices which are not BCM Products or options.
- •Defacing of the product’s labeling (BIOS or revision control label alterations, serial number missing, serial number no longer discernible and serial number invalid). These numbers are recorded and tracked for warranty purposes.
- •Unauthorized changes, modifications or alterations in or to the Products not installed by BCM.
- •Damage to or loss of any programs, data, or removable storage media.
- •Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices.
- •Normal wear and tear.
- •The furnishing of accessories or supplies.
- •Damage by shipping carrier.
- •Incompatibility issues.
- •BCM is not responsible for damages of any kind including direct or indirect damages, lost profits, or special, incidental, or consequential damages.
- •These products are NOT designed for OEM (HP, AST, Packard Bell, NEC, SONY, Micron, Toshiba, Dell, IBM, etc.).
- •For LGA775/115x boards, if shipped without a processor socket cover, it may damage pins and void warranty.
Format A:
- 1st - 5th: Part Number
- 6th & 7th: Year (e.g., 08 = 2008)
- 8th & 9th: Week (e.g., 45 = 45th week)
- 10th: Internal Control Code
- 11th - 15th: Serial Number
Format B:
- 1st - 5th: Part Number
- 6th: Internal Control Code
- 7th & 8th: Year
- 9th & 10th: Week
- 11th - 15th: Serial Number
* For ODM/OEM products, Serial number rules may vary.
For all products outside of the warranty period or with damage not covered by warranty are defined as Out of Warranty. BCM can still service most items for a reasonable repair fee. Turn-around time for Out of Warranty repairs may vary depending on parts’ availability.
The below fees apply for Out of Warranty products:
| Type | Fee |
|---|---|
| Motherboard | $60 |
| Barebone/ System/ Panel PC | $70 |
| ODM/OEM Product | N/A |
* The above fees are for troubleshooting, diagnosis, and repair labor and do not include the cost of replacement parts. Troubleshooting charges are non-refundable once authorized and started.
BCM reserves the rights to change its repair policies without notice.
Last Updated: 08/03/2016