KR632 - FAQ's


Q: I need help in finding and downloading the proper BIOS updates for my motherboard.

BIOS

A: Follow these simple steps:

1) Go to BIOS button and download the latest version which is A10 to cover all fixes and updates.
2) Follow the instructions to create a bootable diskette and then flash your system board with it.


Q: Does the BIOS version A10 update contain all the update information of the previous updates, or do I need to load them all?

BIOS

A: Yes. You only need to load BIOS version A10 to have everything below to be included.


Q: Would you point me to the correct instructions so I can update my bios.

BIOS

A: 1) Make your diskette a bootable disk by c:\format a: /s
2) copy KR632a10.rom and flash819.exe on your diskette
3) Reboot the system and make the system to run off of your diskette first
4) At A:\ prompt, type flash819 kr632a10.rom /a /b /v /e /r /n
5) When done, remove the diskette and reboot the system
6) Go into Setup and change the settings to what you set it previously to support your additional peripherals
7) Save and exit the setup and reboot - you are all set.


Q: How do I identify what model motherboard I have?

General

A: The model number is printed on the cover of the manual. If you lost the manual you can compare your board to the pictures of the motherboards on our website to try and identify your board.


Q: My system clock seems to be slow or stopped working. Is it a problem with my motherboard?

General

A: Yes. But the fix is very easy. Go to any electronic store like Radio Shack and find CR2032 battery. Please follow the instructions carefully:

1) Power down the system if it is not already off.
2) Unplug the system from wall outlet.
3) Remove the system cover.
4) Disconnect the power connector from the motherboard.
5) Carefully remove the CMOS battery (CR2032) from the motherboard and discard it.
6) Install new CR2032 that you bought into the battery holder.
7) Reconnect the power connector.
8) Close the cover, and plug the system.
9) Power up and enter the BIOS settings as you need to re-set the time and date as well as any other configurations there may be lost during the process.


Q: Where is the Serial Number and PWA Number on my motherboard?

General

A: The Serial Number is the long bar code sticker and the PWA Number is the short bar code sticker. They are located on the back edge of the board next to the BIOS chip.


Q: My motherboard manual says "Diamond Multimedia", but the BIOS reports the manufacturer's code to be BCM. The Diamond website doesn't have any information on this board. Can I use this KR632 website to support it?

General

A: Yes. You are welcome to use our FAQ, drivers, and BIOS updates to support your board. However, you can not use our RMA service as Diamond Multimedia must support you for repair, replacement, or technical support.


Q: How do I tell which BIOS version I have?

General

A: When you first turn the computer and the screen displays the Energy Star Logo. On third line down from the top, towards the end of the line it will say either Ver: or Version: and then have BIOS version number.


Q: Are there any USB drivers for Windows 95?

I/O Port

A: We do not have any drivers for Windows 95 because of it's limited USB support. For the best USB performance, we suggest upgrading to Windows 98 or later. If you want to continue using Windows 95, we suggest using the default drivers. You must have Windows 95 OSR2 version or later.


Q: I need an IR port for this board. Is this available directly through BCM?

I/O Port

A: No. We are a board manufacturer, not a distributor. We do not manufacture or recommend any IR ports, but we provide the IR pin out information in this FAQ.


Q: I am trying to add an IrDA. What is the pin out for the IrDA connector?

I/O Port

A: IrDA Connector pin out is as follows:

1) VCC
2) FIRRX (mode select or fast IR receive)
3) IRIA (IR receive)
4) GND
5) IROA (IR transmit)


Q: My computer does not sense USB devices under windows 98 second edition.

Interface

A: The USB ports are not enabled under the BIOS setup. Restart the system and enter the BIOS setup and enable the USB ports. Save and exit the setup and then Windows 98SE should now recognize the USB ports.


Q: Can I use PC 100 SDRAM on this board?

Memory

A: Yes.


Q: Do you have any plans of supporting Intel's FCPGA (Coppermine based) processors?

Microprocessor

A: No. The KR632 is past End-Of-Life, and we have no future plans to further update the BIOS to support these CPUs.


Q: Can I use any of Intel CPU's above 533MHz?

Microprocessor

A: No. Celeron FCPGA 533MHz is also not supported.


Q: Can I use a Celeron 533MHz PPGA by using 370 to 1 converter card?

Microprocessor

A: Yes. You can, but be sure to update your system BIOS to the latest which is A10 first before proceeding to do so.


Q: Does it support ATA-66 HDD?

Storage Device

A: Yes, but the ATA-66 drive will run normally as ATA-33.


Q: I can't get my Seagate hard drive to work on this motherboard!

Storage Device

A: BCM Advanced Research and Seagate Technology have identified an issue between motherboards that use the Intel PIIX4 (TX, LX, BX, EX)chipsets and certain models of Seagate hard disc drives. This issue only affects certain drive models. This is an incompatibility issue and not a fault of either device.
The affected drives are identified by a chip with the following number: CL-SH7630
For more information goto: http://www.seagate.com:80/support/disc/faq/inteltx.shtml




Q: Is there anyway of overclocking the video on this motherboard?

Video

A: No.


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