QS750 - FAQ's


Q: I accidentically flashed my system BIOS with a wrong one! How do I recover by putting the right one back in?

BIOS

A: Please contact the BIOS replacement service, ACE Computers, at (877) 223-2667. They will provide you a replacement chip with the latest BIOS installed.


Q: Your website has so many BIOS updates. Do I just download the latest BIOS file?

BIOS

A: Yes. The latest BIOS file covers ALL changes that were included in previous BIOS files. Old files are available for user an option to downgrade in case if the newest BIOS does not work out for this particular user.


Q: I accidentially flashed my system with wrong BIOS (or wrong version) and my system will not boot. What do I need to do next to get my system back?

BIOS

A: Please contact ACE Computers at (877) 223-2667 for a BIOS replacement for a small fee.


Q: When is the next available BIOS update?

BIOS

A: We will never know the next available BIOS update be. The latest BIOS update is always on our website.


Q: My system hangs during the Windows splash screen. What is the problem?

Boot Up

A: The problem may be bad IDE device or drivers. Restart the system and see if you can go into safe mode. If you can, go to Device Manager and delete all HDD related devices including CD-ROM, HDD, FDD, and HDD adapters. Restart the system, you should be able to boot into normal mode and be detected by the Windows and re-install new drivers. If this doesn't fix your problem, you may have defective hardware; your IDE cable, HDD, or motherboard. Isolate the problem and have it repaired or replaced.


Q: My system shuts down 3 to 5 seconds afte powering up. What is the problem?

Boot Up

A: Your power supply is more likely to be defective.


Q: I was installing the CPU but the top-side locks didn't snap. The system will not start. What is the solution?

Boot Up

A: The CPU may not be seated all the way down. Remove the motherboard from the chassis and it down on a hard surface and install the CPU, firmly and make sure it seats all the way down.


Q: My system reboots itself when it was left on unattended or while I was using it, why?

Boot Up

A: The problem is your power supply that caused the system to reboots. Solution is to replace it.


Q: Every time I tell the system to reboot whether it be Start-Shutdown-Restart or Audit boot using the OEM load method I get continual 1 second beeps with a 1 second silence in-between each beep. But, if I shut the computer down and turn it o n from scratch, it starts up and runs OK. What is the issue?

Boot Up

A: 1 second of continual beeps with 1 second of silence in-between is an Award BIOS beep code for no system memory.
It may be one of two situations and solutions:
1) QS750 have some timing issue with memory during the warm restart, but without further ado, please check with your memory and replace it with a different manufacturer;
2) The BIOS may have been flashed without /cc (clear CMOS) option. Please re-program your BIOS and include the /cc /cd /cp switches in the statement to ensure proper flashing.


Q: I have the system working up until now, it will not boot.

Boot Up

A: Few things to consider:

1) Check your video card to make sure it is working properly by installing the video card into different system.
2) Check your memory, make sure it is working by installing the memory into different system.
3) Check your power supply, by using it on another system.
4) Check your CPU by installing it in other system.
5) Check your HDD connections (try to disconnect the HDDs and power up).
6) Reseating all of the components.

If all of the above checks out and still does not help. It is a good possibility that your motherboard fails to work and have it serviced.


Q: I can't seem to get my system to boot up with my HDD, what is it?

Boot Up

A: Run FDISK command provided by MS-DOS and perform the low level format and reformat your HDD with system /s switch.


Q: My system continually crashes at various of time at boot-up. What should I do to fix it?

Boot Up

A: Update the latest BIOS, if not already done so. If the BIOS is the latest, please check your peripherals before determining that the motherboard is being defective.


Q: My system got "PCI Bridge" corrupted. Where can I find this driver to fix the problem?

Chipset

A: It can be found on your Windows CD.


Q: What is the FSB (Front Side Bus) clock speed?

Chipset

A: All Athlon CPUs run at 200MHz FSB speed.


Q: Where should I look for the latest drivers if I feel that BCM drivers is not the latest?

Driver

A: You may go to AMD website for the latest drivers at www.amd.com.


Q: How do I idnetify what model motherboard I have?

General

A: The model number is printed on the cover of the manual. If you lost the manual, you can compare your board to the pictures of the motherboards on our website to try and idnetify your board.


Q: What is Socket A?

General

A: From AMD FAQ: Socket A is the internal codename for AMD's next generation socketed interface for the AMD Athlon processor. Future versions of the AMD Athlon processor are planned to be available in socketed versions to enable lower infrastructure costs, lower packaging costs, and smaller form factor enclosures. Socket A will be unique to the high performance AMD Athlon processor, and will not be electrically or mechanically compatible with existing, lower performing socket interfaces.


Q: What chipsets and motherboards are available to support the AMD Athlon processor?

General

A: From AMD FAQ: AMD is supporting the AMD Athlon processor by delivering its own high-performance, optimized chipset solution-the AMD-750™ chipset. Additionally, VIA Technologies announced in January it is shipping its VIA Apollo KX133 chipset, the first third-party developed chipset to support the AMD Athlon processor, to more than 20 motherboard manufacturers. AMD is also working with other leading third-party chipset suppliers, including SiS, Acer Laboratories Inc. (ALi), and others, to assist them in delivering their own solutions optimized for AMD Athlon processor-based systems using Slot A infrastructure.


Q: How do I tell which BIOS version I have?

General

A: When you first turn the computer on and the screen displays the Energy Star Logo. On third line down from the top, towards the end of the line it will say either Ver or Version: and then have BIOS version number.


Q: Is the AMD Athlon processor Super7™ platform compatible?

General

A: From AMD FAQ: No. The high-performance AMD Athlon processor requires a more powerful and scalable system bus than current sixth-generation buses in order to keep pace with emerging, bandwidth-intensive applications. The AMD Athlon processor has a 200MHz system bus, with plans to move to 266MHz next year, and it is based on the Alpha™ EV6 bus protocol licensed from Digital Equipment Corporation. This new bus is designed to enable AMD Athlon processor-based multiprocessing platforms that will provide the scalability and enhanced performance required by the commercial enterprise market.


Q: Can I upgrade my AMD-K6®-2 or AMD-K6-III processor-based system to the AMD Athlon processor?

General

A: From AMD FAQ: No. The AMD Athlon processor is a totally new architecture and system platform demanding a new set of thermal and electrical specifications and enclosure requirements to match its leading-edge performance capabilities.


Q: The floppy drive showed as B: drive which I wanted it to show as A: drive, how can I do it?

General

A: You probably have the cable connected wrong, the twist end must go to A: drive not before. Also, you may have Swap Floppy Drives to be enabled, try disabling it.


Q: I am trying to add an IrDA. What is the pin out for the IrDA connector?

General

A: 1) VCC
2) FIRRX (Mode selects for fast IR receive)
3) IRIA (IR receive)
4) Ground
5) IROA (IR transmit)


Q: Is the AMD Athlon processor compatible with my favorite software?

General

A: From AMD FAQ: Yes. The AMD Athlon processor was designed to be compatible with the Microsoft® Windows® operating systems, including Windows 2000, Windows 98 and Windows NT®, as well as other leading operating systems, such as Unix, Linux, OS/2 Warp, and Novell NetWare. The AMD Athlon processor was designed to be compatible with the existing installed base of more than 60,000 software packages.


Q: What are the key features of the AMD-750™ chipset?

General

A: From AMD FAQ: The AMD-750™ chipset consists of two physical devices: the AMD-751™ system controller and the AMD-756™ peripheral bus controller.

The key features of the AMD-751 system controller are:
* Support for the AMD Athlon system bus interface, the first 200-MHz system bus for x86 system platforms
* System logic architecture optimized for the seventh-generation AMD Athlon processor
* PCI 2.2 compliant bus interface with support for 6 PCI masters
* Support for up to 768MB of PC-100 SDRAM DIMM memory Compliant with AGP 2.0 specs for 1x and 2x AGP modes Optimized to deliver enhanced AMD Athlon system performance

The key features of the AMD-756 peripheral bus controller are:
* Enhanced master mode IDE controller with Ultra DMA-33/66 support
* Support for Plug-n-Play, ACPI 1.0 and APM 1.2 power management standards PC97-compliant PCI to ISA bridge and integrated ISA bus controller
* Integrated OHCI-compliant USB controller with root hub and four ports
* Support for legacy style mouse/keyboard controller


Q: Where is the Serial Number and PWA Number on my motherboard?

General

A: The Serial Number is the long barcode sticker and the PWA Number is the short bar code sticker. They are located on the back edge of the board next to the BIOS chip.


Q: Is the AMD Athlon processor compatible with Intel's Pentium® III motherboards?

General

A: From AMD FAQ: No. The AMD Athlon processor uses AMD's Slot A module design, which is mechanically compatible with Slot 1 motherboards but uses a different electrical interface. Because Slot A and Slot 1 infrastructures are not electrically compatible, the AMD Athlon processor cannot work with Slot 1 motherboards. Slot A is designed to connect electrically to a 200MHz system bus based on the Alpha EV6 bus protocol, thus delivering a significant performance advantage over Slot 1 infrastructure.


Q: My system clock seems to be slow or stopped working. Is it a problem with my motherboard?

General

A: Yes. But the fix is very easy. Go to any electronic store like Radio Shack and find CR2032 battery. Please follow the instructions carefully:

1) Power down the system if it is not already off.
2) Unplug the system from wall outlet.
3) Remove the system cover.
4) Disconnect the power connector from the motherboard.
5) Carefully remove the CMOS battery (CR2032) from the motherboard and discard it.
6) Install new CR2032 that you bought into the battery holder.
7) Reconnect the power connector.
8) Close the cover, and plug the system.
9) Power up and enter the BIOS settings as you need to re-set the time and date as well as any other configurations there may be lost during the process.

NOTE: If you have your CMOS battery replaced and problem persists, you may have a defective motherboard. In that case, please have this motherboard replaced or repaired at your point of purchase.


Q: Where is the Serial Number and PWA Number on my motherboard?

General

A: The Serial Number is the long bar code sticker and the PWA Number is the short bar code sticker. They are located on the front edge of the board next to Primary IDE and FDD connectors.


Q: What is your recommended power supply?

General

A: List of recommended power supply that will support QS750 with any Athlon CPU:

* Achme AM607BS 250W
* Achme AM605BS 300W
* AGI HP-235 ATX 235W
* American Media Systems CWT-300ATX 300W
* Antec PP-303X 300W
* Antec PP-253X 250W
* Astec SA302-3515-288 300W
* Deer DR-300ATX 300W
* Delta Electronics, Inc DPS-200PB-103A 250W
* Delta Electronics, Inc DPS-338AB C rev.00 330W
* Emacs AP2-5300F-RV2 300W
* Enermax EG351P-V 350W
* Enermax EG451P-V 450W
* Enhance Electronics ATX-730 300W
* Enhance Electronics ATX-1125B Rev.01 250W
* Enlight Corp. EN 8254942 Model AX2-5300F(B) 300W
* Enlight Corp. EN 8254942 Model HPC-250-101 C 250W
* Fortron/Source FSP235-60GN 235W
* Fortron/Source FSP350-60BT 350W
* HIPRO HP-250NLXAK Rev.01 250W
* HIPRO HP-D300GF3 300W
* HIPRO HP-235NLXAF 235W
* HIPRO HP-300SN Rev.02 300W
* Leadman Electronic LP-6100 C 400W
* Leadyear TG-3007-C 300W
* Marcon Power MPT-301 300W
* Moretec MPA-300A 300W
* NMB Technologies SPS2120 Rev.01 250W
* PC Power and Cooling Turbo-Cool 300ATX 300W
* PC Power and Cooling 350ATX 350W
* Powerman FSP300-60GT 300W
* Powerman FSP250-60GTA 250W
* Powertech FSP250-60GTA 250W
* Powerwin PW-300ATXA 300W
* Powerwin PW-330ATXA 330W
* Pro-V CWT-300ATX 300W
* PRT PRM400 400W
* Sea Sonic Electronics SR-250FS 250W
* Sea Sonic Electronics SR-300FS 300W
* Seventeam ST-301HR 300W
* Seventeam ST-400GL 400W
* Seventeam ST-350GL 350W
* Sparkle Power, Inc. FSP-250-61GN 250W
* Sparkle Power, Inc. FSP-350-60BN 350W
* Super Power SH250ATX 250W
* Super Power SH300ATX 300W
* Topower 300SSA 300W
* Topower 350SSA 350W
* Zeck ZKS-250WX 250W
* Zeck ZKS-300WX 300W


Q: I have a scanner and joystick running off the usb ports. When they are connected, I experience frequent lockups on Windows 98SE startup. I noticed a conflict with soundblaster live emulation and the usb which both are trying to use IRQ 5. However, I cannot change either. It says there are none available even though PCI steering is loaded. Any suggestions?

I/O Port

A: The latest version of LiveWare (3.0) and the latest SB Live drivers (11-99 release) will allow the Creative SB16 Emulation settings to be set to "IRQ Sharing", which will place the SB16 Emulation IRQ at IRQ7, shared with the printer port (much like the old original SB Pro cards did). Once you get and install (or if you already have) the LiveWare/driver upgrade, open Control Panel, then open the System icon. On the Device Manager tab, left click the plus (+) in front of the "Creative Miscellaneous Devices" line, highlight the "Creative SB16 Emulation" line, left click the Properties button, then select the Settings tab. At the bottom of the Settings properties page, check the "Allow LPT Interrupt Sharing" checkbox, select "Apply", then "OK". You'll be prompted to restart your system, and, once it comes back up, your problem should be taken care of.


Q: I need an IR port for this board. Is this available directly through BCM?

I/O Port

A: No. We are a board manufacturer, not a distributor. We do not manufacture or recommend any IR ports, but we provide the IR pin out information in this FAQ.


Q: My USB mouse or keyboard works intermittently, sometimes unplugging and plugging in fixes the problem. What is the fix for it?

I/O Port

A: It is Windows issue, please go to http://support.microsoft.com for further assistance. It is not the motherboard problem.


Q: What kind of system memory can this board take?

Memory

A: Any un-buffered S DRAM (Static DRAM) DIMM. DRAM stands for Dynamic Random Access Memory and DIMM stands for Dual In-Line Memory Module.


Q: Can this system take RIMM (Rambus In-Line Memory Module)?

Memory

A: No.


Q: I can't seem to ever add a second stick of memory, how can I add memory without an issue?

Memory

A: The solution is to add second stick of memory that is identical to the original one, manufacture and clock speed.


Q: I am having a problem with using the 128MB memory. What is wrong with my motherboard?

Memory

A: If you are using 128MB memory, particularly the chip part number 48LC8M8A2-8E, you will need to have it exchanged with a different manufacturer.


Q: Can I use ECC memory on my QS750?

Memory

A: Yes. It is selectable in the BIOS setup.


Q: What is the system memory range and sizes per DIMM?

Memory

A: This system can take a minimum of 8MB to a maximum of 768MB. Each DIMM can be at minimum of 8MB and maximum of 256MB.


Q: What is the CPU type and speed range?

Microprocessor

A: AMD Athlon, the available speeds are in MHz: 500, 550, 600, 650, 700, and 750.


Q: My system locks up and my CPU gets very hot! I have a heatsink installed already, what is it?

Microprocessor

A: You probably have bought the CPU without a heatsink and installed the heatsink improperly or not a recommended heatsink.

The recommended heatsinks from AMD along with thermal paste:
* Coolermaster DP2-5H54
* Foxconn PK7663A0DACV1
* Global WIN FKK32
* Taisol CGK730002
* Taisol CEK728002


Q: I wanted to see if I can run a 850MHz or higher Athlon CPU on my QS750 board and if so, what do I need to change to do this?

Microprocessor

A: No. The maximum speed this QS750 board can take up to is 750MHz.


Q: I have an Adaptec 2930 U2 that will not work with the motherboard. I have tried to tweak the BIOS and nothing worked, what is my next step?

Operating System

A: A couple of solutions:

1) Make sure the system have the latest BIOS from our website.
2) When doing Windows NT4.0 installation: As soon as the blue screen appears (start of setup) press F6 for the driver provided by a diskette to support the SCSI card. Provide the drivers and follow the instructions on the setup.


Q: Will this QS750 work with Windows 2000?

Operating System

A: Yes.


Q: I get page faults when my HP CDR-W switches from a read operation to a write operation and some boot up problems. This unit works fine with my older system. What is the solution?

Storage Device

A: Several solutions:

1) Try to disable DMA: START >> SETTINGS >> CONTROL PANEL >> SYSTEM >> DEVICE MANAGER (tab) >> HP7200i (or equivalent) and select Properties. Under Properties, disable DMA. Click OK and restart.
2) Visit www.hp.com for any VXD drivers conflict and solution to fix the conflict(s).
3) Contact HP Technical Support for further assistance.


Q: Is there anyway of overclocking the video on this motherboard?

Video

A: No.


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