QS440BX - FAQ's


Q: Windows 2000 requires the board to be ACPI compliant, can I get this to be ACPI compliant?

BIOS

A: Yes, 2MB version only. Update the BIOS to the latest.


Q: When I ran the update, the program stopped and displayed the error message "The file size does not match!" What should I do?

BIOS

A: You are probably flashing the wrong BIOS. You may be flashing versions 2.00 or higher on a 1MB BIOS chip or versions 1.00 thru 1.06.03 on a 2MB BIOS chip. Please double check what BIOS size your board is carrying and then update the appropriate version.


Q: How do I know if I have 1MB or 2MB BIOS chip?

BIOS

A: At the boot, you should see BIOS Ver. 1.00 or up to 1.06.03 which means you have a 1MB BIOS chip; otherwise, BIOS Ver. 2.00 or later which means you have a 2MB BIOS chip.


Q: I accidentially flashed my system with wrong BIOS (or wrong version) and my system will not boot. What do I need to do next to get my system back?

BIOS

A: Please contact ACE Computers at (877) 223-2667 for a BIOS replacement for a small fee.


Q: I have an 1MB BIOS, how do I flash it with versions 2.00 or later?

BIOS

A: You can't with your current BIOS as version 2.00 or later must be programmed in a 2MB BIOS chip. You can obtain a BIOS replacement to get 2MB by calling ACE Computers, (877) 223-2667. You may safely attempt to insert 2MB chip in your board in place of 1MB chip; however, we have NOT tested this in our lab for reliability. You may do so at your own risk and it is not guaranteed to work.

CRITICAL ANNOUNCEMENT: Based on numerous of reports that QS440BX (1MB) system will not BOOT (or no video - stuck at POST C8) after upgrading with 2MB BIOS chip. Problem is that the 1MB BIOS chip only requires 17 address lines (power of 16) while the 2MB BIOS chip requires 18 address lines (power of 17) and some earlier revisions has 18th address line (SA17) disabled and pulled up high with Vcc. There is a fix, but be sure you are qualified with handling re-work or have a professional to do this for you. Re-work instruction steps:

1) Remove R6 (0 Ohm) (locates right next to the BIOS chip, between barcode label and the BIOS chip).
2) Install 0 Ohm on the R5 (locates neighboring to the R6).

This re-work has been tested with P-III/650E without any issue. If you have run it with higher CPU with or without issues, please e-mail to matthew_erickson@bcmcom.com. Thank you for your patience and support in getting this matter resolved.


Q: Your website has so many BIOS updates. Do I just download the latest BIOS file?

BIOS

A: Yes. The latest BIOS file covers ALL changes that were included in previous BIOS files. Old files are available for user an option to downgrade in case if the newest BIOS does not work out for this particular user.


Q: Will there be any plans to update the 1MB BIOS to support any CPU above Pentium III-550MHz?

BIOS

A: No. We do not have a plan to update the 1MB BIOS anymore.
We are no longer updating 1MB BIOS for two reasons: 1MB board is past End of Life; and 1MB chip have no more room to take new additions or adjustments.


Q: Can you please update the 1MB version for compatibility with Windows 2000 ACPI? I noticed that this is available for the 2MB BIOS.

BIOS

A: We are no longer updating 1MB BIOS for two reasons: 1MB board is past End of Life; and 1MB chip have no more room to take new additions or adjustments.


Q: How do I tell which BIOS version I have?

BIOS

A: When you first turn the computer and the screen displays the Energy Star Logo. On third line down from the top, towards the end of the line it will say either Ver: or Version: and then have BIOS version number.


Q: My system hangs during the Windows splash screen. What is the problem?

Boot Up

A: The problem may be bad IDE device or drivers. Restart the system and see if you can go into safe mode. If you can, go to Device Manager and delete all HDD related devices including CD-ROM, HDD, FDD, and HDD adapters. Restart the system, you should be able to boot into normal mode and be detected by the Windows and re-install new drivers. If this doesn't fix your problem, you may have defective hardware; your IDE cable, HDD, or motherboard. Isolate the problem and have it repaired or replaced.


Q: My system got "PCI Bridge" corrupted. Where can I find this driver to fix the problem?

Chipset

A: It can be found on your Windows CD.


Q: Can I push 66MHz to 100MHz FSB (Front Side Bus) clock speed manually?

Chipset

A: No. The CPU will pre-set the FSB (Front Side Bus) clock speed. There is no workaround.


Q: Can I push this board to run at 133MHz FSB (Front Side Bus) clock speed?

Chipset

A: No. The BX AGPset only supports either 66MHz or 100MHz FSB (Front Side Bus) clock speed. There is no workaround and will not have resolution in this.


Q: What is the FSB (Front Side Bus) clock speed?

Chipset

A: 66MHz or 100MHz depending on the CPU. All Pentium III will only have 100MHz FSB clock speed.


Q: My system will not reset by the button when I pushed for reset but it goes to sleep instead. What is the problem?

General

A: The problem is the button connection is connected incorrectly on the motherboard (J26 - Power Switch). Please check the connections, and make changes. Connect Reset button to J21 (Reset), and connect Power button to J26 (Power Switch). Hint: If your chassis does not have reset button, but only have power button, please enter BIOS setup and change Power On Switch to Instant-Off. That will help you to be able to turn the power off and back on by two quick pushes intead of holding the power switch for 4 seconds in order to restart.


Q: My system clock seems to be slow or stopped working. Is it a problem with my motherboard?

General

A: Yes. But the fix is very easy. Go to any electronic store like Radio Shack and find CR2032 battery. Please follow the instructions carefully:

1) Power down the system if it is not already off.
2) Unplug the system from wall outlet.
3) Remove the system cover.
4) Disconnect the power connector from the motherboard.
5) Carefully remove the CMOS battery (CR2032) from the motherboard and discard it.
6) Install new CR2032 that you bought into the battery holder.
7) Reconnect the power connector.
8) Close the cover, and plug the system.
9) Power up and enter the BIOS settings as you need to re-set the time and date as well as any other configurations there may be lost during the process.


Q: Where is the Serial Number and PWA Number on my motherboard?

General

A: The Serial Number is the long bar code sticker and the PWA Number is the short bar code sticker. They are located on the back edge of the board next to the BIOS chip.


Q: What is the board's power consumption needs from the power supply?

General

A: 1) -12V: min. 0A; max. 0.1A
2) +12V: min. 0.2A; max. 0.8A
3) -5V: min. 1.0A; max. 9.0A
4) +5V: min. 0A; max. 0.1A
5) 3.3V: min. 1.5A; max. 5.0A


Q: The floppy drive showed as B: drive which I wanted it to show as A: drive, how can I do it?

General

A: You probably have the cable connected wrong, the twist end must go to A: drive not before. Also, you may have Swap Floppy Drives to be enabled, try disabling it.


Q: I installed Pentium III-500MHz and in the Windows 98 System Properties, it shows only Pentium II. Does that mean I am not getting full advantage of Pentium III functionality?

General

A: Not true. Windows 98 lacks an idnetification name for Pentium III in the database, and Pentium II is the closest match to idnetify the CPU; therefore, displays as Pentium II. If you update your OS to Windows 98SE or later, you will get a proper idnetification of your CPU.


Q: I am trying to add an IrDA. What is the pin out for the IrDA connector?

General

A: 1 - VCC
2 - FIRRX (mode select or fast IR receive)
3 - IRIA (IR receive)
4 - GND
5 - IROA (IR transmit)


Q: My CPU fan stopped working when running Windows 2000, it works fine before under Windows 98 (or 95). What is the solution?

General

A: Update your BIOS to the latest, which is 2.08 or later.


Q: Can I have my system to wake up by the modem (a remote call) from shut down mode?

General

A: It doesn't support Wake On Ring (WOR). There is no workaround or will have a resolution to this.


Q: How do I identify what model motherboard I have?

General

A: The model number is printed on the cover of the manual. If you lost the manual you can compare your board to the pictures of the motherboards on our website to try and identify your board.


Q: I can't get Windows 98 to detect my system's USB. What is the resolution?

I/O Port

A: Your system probably have older BIOS version, please update your BIOS to 2.08 or later. You may want to run Windows 98 installation with ACPI mode enabled.


Q: I need an IR port for this board. Is this available directly through BCM?

I/O Port

A: No. We are a board manufacturer, not a distributor. We do not manufacture or recommend any IR ports, but we provide the IR pin out information in this FAQ.


Q: My system show an error message: "ISA Plug and Play Bus - Windows could not load the driver for this device because the computer is reporting two (2) ISA PnP VXD bus types (Code 2.) - Contact your computer manufacturer to get an updated BIOS for your computer." What is the solution?

Interface

A: Update your 2MB BIOS to 2.08 or later.


Q: What is the AGP speed it can support, I am confused about AGP 1.0 compliant?

Interface

A: AGP Version 1.0 compliant is not related to AGP speed. The AGP speed can be 1x and 2x for this 440ZX chipset. It does not support 4x, and if the 4x video card can support 2x interface, it will work.


Q: What jumpers setting should I set for my CPU?

Jumper

A: 200MHz (3.0x) JP2: 1-2 open; 3-4 closed; 5-6 closed; 7-8 closed.
233MHz (3.5x) JP2: 1-2 open; 3-4 closed; 5-6 open; 7-8 closed.
266MHz (4.0x) JP2: 1-2 closed; 3-4 open; 5-6 closed; 7-8 closed.
300MHz (3.0x) JP2: 1-2 open; 3-4 closed; 5-6 closed; 7-8 closed.
300MHz (4.5x) JP2: 1-2 closed; 3-4 open; 5-6 open; 7-8 closed.
333MHz (5.0x) JP2: 1-2 open; 3-4 open; 5-6 closed; 7-8 closed.
350MHz (3.5x) JP2: 1-2 open; 3-4 closed; 5-6 open; 7-8 closed.
366MHz (5.5x) JP2: 1-2 open; 3-4 open; 5-6 open; 7-8 closed.
400MHz (4.0x) JP2: 1-2 closed; 3-4 open; 5-6 closed; 7-8 closed.
400MHz (6.0x) JP2: 1-2 closed; 3-4 closed; 5-6 closed; 7-8 open.
433MHz (6.5x) JP2: 1-2 closed; 3-4 closed; 5-6 open; 7-8 open.
450MHz (4.5x) JP2: 1-2 closed; 3-4 open; 5-6 open; 7-8 closed.
466MHz (7.0x) JP2: 1-2 open; 3-4 closed; 5-6 closed; 7-8 open.
500MHz (5.0x) JP2: 1-2 open; 3-4 open; 5-6 closed; 7-8 closed.
550MHz (5.5x) JP2: 1-2 open; 3-4 open; 5-6 open; 7-8 closed.
600MHz (6.0x) JP2: 1-2 closed; 3-4 closed; 5-6 closed; 7-8 open.
650MHz (6.5x) JP2: 1-2 closed; 3-4 closed; 5-6 open; 7-8 open.
700MHz (7.0x) JP2: 1-2 open; 3-4 closed; 5-6 closed; 7-8 open.


Q: What kind of system memory can this board take?

Memory

A: EDO DRAM (Extended Data Out) and any S DRAM (Static DRAM) DIMM. DRAM stands for Dynamic Random Access Memory and DIMM stands for Dual In-Line Memory Module.


Q: Can this system take RIMM (Rambus In-Line Memory Module)?

Memory

A: No. The BX AGPset does not support RIMM (Rambus In-Line Memory Module). There is no workaround and will not have resolution to this.


Q: What is the system memory range and sizes per DIMM?

Memory

A: This system can take a minimum of 8MB to a maximum of 768MB. Each DIMM can be at minimum of 8MB and maximum of 256MB.


Q: I want to change the Vcore of the processor, how can I do it?

Microprocessor

A: No, you can't. It is automatically determined by the CPU internally. There is no workaround or have a resolution to this.


Q: Is the Pentium III 667MHz supported by the QS440BX with 2MB BIOS?

Microprocessor

A: If the QS440BX is not an original with 1MB BIOS, it will work BUT will run at 100MHz FSB (BX limitation) not at 133MHz that Pentium III 667MHz requires. Set the multiplier at 6.5x to get 650MHz. Some Pentium III 667 are MULTIPLIER LOCKED, which the multipler that you set will be ignored and will run at 5.0x and will only run 500MHz.

It is best if you purchase a CPU that are:

1) Running with 100MHz FSB if multipler locked; or
2) Not multipler locked allowing you to run at 100MHz and multiplies to the maximum CPU speed.

However, having the ODD speed rating like 667, you will not get what it is made for.


Q: I have an Intel Celeron 533MHz on a daughter card, Socket 370 to Slot 1 adapter, and the system only sees 450MHz. What is the problem?

Microprocessor

A: The BIOS is old. For 1MB, please update to 1.06.03; for 2MB, please update to 2.08 or later in order to support it.


Q: What is the CPU type and speed range for 1MB board?

Microprocessor

A: Intel Celeron, Pentium II, and Pentium III Slot 1 CPU types; the available speeds are in MHz: 200, 233, 266, 300, 333, 350, 366, 400, 433, 450, 466, 500, 533, and 550.


Q: There is no jumper settings for P/III-850? I only it up to 800MHz, where are the settings above that?

Microprocessor

A: All P/III CPUs running over 800MHz are CPU Multiplier locked, it will override the jumper settings. All you need to do is to ensure the FSB is run at 100MHz. Also, be sure to have the BIOS 2.09 or later to support CPU above 800MHz.


Q: I just wondering if my motherboard can use Pentium III processors or only Pentium II?

Microprocessor

A: QS440BX can support all Pentium II, III, and Celeron microprocessors.


Q: What is the maximum detected speed of a CPU that my board with a 2MB BIOS can support up to?

Microprocessor

A: Pentium III-1GHz (Coppermine FC-PGA using Socket 370 to Slot 1 converter card), Celeron 700MHz (Coppermine FC-PGA using Socket 370 to Slot 1 converter card), Pentium III 1GHz (Coppermine Slot 1), and Celeron 850MHz (Coppermine Slot 1) are the latest CPU you can use on a 2MB BIOS system (if flashed with the BIOS 2.09 or later). We actually tested Pentium III 750MHz (Coppermine FC-PGA using Socket 370 to Slot 1 converter card), Celeron 500MHz (Coppermine FC-PGA using Socket 370 to Slot 1 converter card), Pentium III 850MHz (Coppermine Slot 1), and Celeron 350MHz (Coppermine Slot 1). Untested speeds can not be guaranteed to work, but no harm in trying and verifying the untested speed.


Q: I'd like to buy a cheaper, high speed AMD Athlon CPU for this motherboard. Is there an adapter card or something that'll allow me to put it into the Slot 1?

Microprocessor

A: No. AMD Athlon CPU is built NOT to run on Slot 1. It will only run on Slot A. Due to differences in specs., such as 200MHz FSB that Athlon requires versus 100MHz FSB that QS440BX supports, there is absolutely no adapter or interface to hook each other.


Q: My system will not work after few weeks of using a CPU Slot 1 to Socket 370 adapter card, what is the problem?

Microprocessor

A: We have not done extensive testing on Slot 1 to Socket 370 adapter cards. These boards were engineered and released BEFORE the Slot 1 to Socket 370 adapter cards were available to us. If you experience a problem and still under the warranty, please see your reseller for a replacement or repair. If you are a reseller, you can use your RMA contact to have it repaired or replaced.


Q: Why didn't Pentium IIIE work on my system?

Microprocessor

A: Pentium IIIE will not work on your system because of a different power requirements that Pentium IIIE requires for which your QS440BX can't provide for. There is no workaround for it and will be no resolution to fix this problem. This only applied to older QS440BX with 1MB BIOS only.


Q: Does this board support 133MHz Coppermine CPUs?

Microprocessor

A: Yes, on 2MB QS440BX board only. However, it wil NOT run at 133, but instead at 100.


Q: What is the maximum detected speed of a CPU that my board with an 1MB BIOS can support up to?

Microprocessor

A: Pentium III-550MHz is the latest CPU you can use on an 1MB BIOS system. However, you may not use Pentium IIIE version of a CPU - please look up FAQ on Pentium IIIE.


Q: I donít have hardware monitor chip on the board, can I populate it?

Missing Part

A: No.


Q: Why can't I turn on Hardware (HW) Monitor feature on?

Missing Part

A: The HW Monitor is an optional feature. You may not have it equipped. To be sure that you don't have it by checking for the presence of LM78 chip located above the ISA slots. There is no workaround or resolution if you don't have it equipped. If you do have it equipped and problem persists, you may have a problem with it. In case of a problem with HW Monitor, please refer to your reseller for further assistance in having it serviced.


Q: After I flashed the BIOS to 2.08, the auto-insert notification hasn't been working in Windows 98SE. What is my problem?

Operating System

A: It is possible that when the system is flashed with /cc /cd /cp options enabled which will clear CMOS, DMI, and PnP Config. Be sure the BIOS setup is configured properly by loading defaults and change some settings that fit the system hardware settings.


Q: I am having IRQ table errors in Device Manager under Windows 98.

Operating System

A: You may have at least one legacy card having the same IRQ that is required by a PnP device such as a HDD. The legacy cards is honored an IRQ first before the PnP cards or adapters. Please change your legacy card's IRQ setting that will not conflict with any of PnP devices or discontinue using it.


Q: I am wanting to install Windows 2000 Advanced Server on my system. I have flashed the BIOS with the latest 1.0x version and I have a 1 MB ROM. Has Windows 2000 Advanced Server been tested on a system with the latest 1.06.3 BIOS with success? If so, then were there any minor problems?

Operating System

A: The Windows 2000 Advanced Server will not install correctly on this board with the BIOS revision 1.x. Please refer BIOS section in this FAQ for help and instructions how to upgrade from 1.x to 2.08 or later for which will support ACPI required OS like Windows 2000 Advanced Server.


Q: The windows needs an Intel 82371AB/EB PC BUS Master Controller driver, where can I locate it?

Operating System

A: It is located in the Windows CD that you have, and follow the installation wizard.


Q: I ran out of IRQ which Sound Blaster doesn't work! What can I do to fix this?

Operating System

A: Update the BIOS to the latest version if not done so. Configure the BIOS setup with an optimized settings such as disabling COM 3 or 4 if left unused will free up one IRQ, for example.


Q: What is the I/O controller?

Specification

A: Winbond W83977TF-A I/O controller.


Q: Does it support UDMA-66, ATA-66, or UDMA mode 66MHz?

Specification

A: No. The BX AGPset does not support this new feature. There wil be no resolution in this. A workaround is to have an add-on peripheral PCI card which provides UDMA-66 support.


Q: Will Parallel Port or LPT 1 support ECP, EPP 1.7, EPP 1.9, or ECP + EPP modes for two way communication?

Specification

A: Yes. Most peripherals only require ECP mode to be enabled for two way communication.


Q: What is the supported graphics?

Specification

A: AGP, PCI, or ISA add-on. It supports AGP 1x or 2x.


Q: Is the COM port a Plug & Play (PnP) supported?

Specification

A: Yes.


Q: What is the on-board IDE specifications?

Specification

A: 2 PCI Bus Master IDE ports (handles up to 4 IDE devices, 2 masters and 2 slaves). Supports PIO Mode 0, 1, 2, 3, Enhanced IDE PIO Mode 3, and 4. Also supports UDMA mode at 33MB/s (ATA-33 or UDMA-33).


Q: What is the chipset?

Specification

A: Intel 82443BX AGPset with an Intel 82371EB south bridge. It has the front side bus speed of 66MHz or 100MHz automatically set by the CPU.


Q: Does the board has a on-board cache?

Specification

A: No. The cache may have already built in the CPU. Celeron 200 thru 366 has no built in cache; All Celeron A, and Celeron 400 or later have 128k cache built in; Pentium II/III CPUs have 256k cache built in. Only Pentium III has a 256k cache that resides in the same chip as the processor.


Q: Does this board includes a Hardware System Monitor?

Specification

A: It is an optional feature. Your board may or may not have it. If equipped, it can support to monitor system voltage, fan speed, temperature, as well as LANDesk Management.


Q: What is SB-Link?

Specification

A: It is an optional feature. Your board may or may not have it. It's for legacy Sound Blaster link to a PCI bus.


Q: I can't get my Seagate hard drive to work on this motherboard!

Storage Device

A: BCM Advanced Research and Seagate Technology have identified an issue between motherboards that use the Intel PIIX4 (TX, LX, BX, EX)chipsets and certain models of Seagate hard disc drives. This issue only affects certain drive models. This is an incompatibility issue and not a fault of either device.
The affected drives are identified by a chip with the following number: CL-SH7630
For more information goto: http://www.seagate.com:80/support/disc/faq/inteltx.shtml




Q: I have the newest bios loaded yet it will not read a harddrive set as master on the primary IDE.

Storage Device

A: You may have either a defective hard disk drive or a disk drive(s) not properly configured for master/slave settings. Please refer to your hard disk drive(s) and CD-ROM drive(s) for appropriate Master/Slave settings. Also, set all drives in the BIOS setup to AUTO and save and exit the setup.


Q: What is the maximum size of HDD this board can support?

Storage Device

A: With the latest version of BIOS (for 1MB: 1.06.03 or later; for 2MB: 2.06.1 or later) flashed, you can have any size of HDD currently on market, otherwise up to 32GB.


Q: Even though the BX AGPset does not support ATA-66 Hard Drives, can they be used with the QS440BX in a lesser mode?

Storage Device

A: Yes. All ATA-66 Hard Disk Drives will run at ATA-33 when using BX AGPset without any issue. Although, the BX AGPset is lacking ATA-66 mode, it should not show significant performance impact when running at ATA-33 mode.


Q: I have an 1MB BIOS on my system and I am having a problem in running a HDD larger than 32GB, what is my problem?

Storage Device

A: You may not have the latest BIOS, please flash your BIOS to the latest which currently is 1.06.03 (this version will allow your system to work with 32GB or above HDDs.)


Q: I recently installed ATI Rage Fury AGP video card and received an error in Device Manager that this card can not be used due to conflict in resources. What is the solution?

Video

A: Update your system BIOS to 2.08.


Q: I am getting no video and steady beeping sound from the board. What is wrong?

Video

A: Before determing that one of your system components is not working, try to re-seat all of the components first. If that doesn't work, try swapping with known good components to find the root cause and replace/repair the defective component (it could be the motherboard.)


Q: I am having problems using my Asus AGP-6800 GeForce Pure DDR video card due to insufficient power. What is a probable solution?

Video

A: Solution is to change to higher class power supply, preferably 250W for base system and 300W or higher for heavily equipped system.


Q: Is there anyway of overclocking the video on this motherboard?

Video

A: No.


Q: I upgraded my system with a Diamond Viper II and got no video and beeps (1 long, 3 short). What is wrong with it?

Video

A: Update your BIOS to the latest version.


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