IN440EX - FAQ's


Q: Where is the Serial Number and PWA Number on my motherboard?

General

A: The Serial Number is the long bar code sticker and the PWA Number is the short bar code sticker. They are located on the back edge of the board next to the BIOS chip.


Q: How do I identify what model motherboard I have?

General

A: The model number is printed on the cover of the manual. If you lost the manual you can compare your board to the pictures of the motherboards on our website to try and identify your board.


Q: How do I tell which BIOS version I have?

General

A: When you first turn the computer and the screen displays the Energy Star Logo. On third line down from the top, towards the end of the line it will say either Ver: or Version: and then have BIOS version number.


Q: My system clock seems to be slow or stopped working. Is it a problem with my motherboard?

General

A: Yes. But the fix is very easy. Go to any electronic store like Radio Shack and find CR2032 battery. Please follow the instructions carefully:

1) Power down the system if it is not already off.
2) Unplug the system from wall outlet.
3) Remove the system cover.
4) Disconnect the power connector from the motherboard.
5) Carefully remove the CMOS battery (CR2032) from the motherboard and discard it.
6) Install new CR2032 that you bought into the battery holder.
7) Reconnect the power connector.
8) Close the cover, and plug the system.
9) Power up and enter the BIOS settings as you need to re-set the time and date as well as any other configurations there may be lost during the process.


Q: I need an IR port for this board. Is this available directly through BCM?

I/O Port

A: No. We are a board manufacturer, not a distributor. We do not manufacture or recommend any IR ports, but we provide the IR pin out information in this FAQ.


Q: I am trying to add an IrDA. What is the pin out for the IrDA connector?

I/O Port

A: IrDA Connector pin out is as follows:

1) VCC
2) FIRRX (mode select or fast IR receive)
3) IRIA (IR receive)
4) GND
5) IROA (IR transmit)


Q: I can't get my Seagate hard drive to work on this motherboard!

Storage Device

A: BCM Advanced Research and Seagate Technology have identified an issue between motherboards that use the Intel PIIX4 (TX, LX, BX, EX)chipsets and certain models of Seagate hard disc drives. This issue only affects certain drive models. This is an incompatibility issue and not a fault of either device.
The affected drives are identified by a chip with the following number: CL-SH7630
For more information goto: http://www.seagate.com:80/support/disc/faq/inteltx.shtml




Q: I got a WD 6.4GB hard disk drive and it will not work, corrupting my installation, and lot of other problems (I set it as a SLAVE), what is the solution?

Storage Device

A: It may be an ATA-33 or ATA-66 that the system BIOS does not readily recognize the drive as Mode 2, but Mode 5 instead. You will need to run ATA 33/66 Tool under Western Digital LifeGuard Tools (WD provided it on the WWW and in the diskette enclosed with all new drives). Please follow the instructions to run this tool. This will reconfigure the HDD to be a standard HDD and will work on any motherboards.


Q: I tried to get on-board video to work. I am able to boot the system with a PCI video card. Is my on-board video defective?

Video

A: If your BIOS has On-Board AGP video enabled, then you may have a defective motherboard.


Q: Is there anyway of overclocking the video on this motherboard?

Video

A: No.


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